Integrations

PMS Integration and Digital Tipping

Tipping that runs alongside your property management system, not through it

NexGen Guest does not connect into your PMS today, and does not need to. Digital tipping runs independently, so it can go live without a PMS project or an IT queue. Deeper PMS connectivity, including posting a gratuity to the room folio, is on our roadmap.

Book a Demo How tipping works today →

Scan→Tip in the browser→Paid through payroll

Hotel front desk team working at a property management system

No app to download

Quick answer

Does hotel digital tipping require a PMS integration?

No. Digital tipping can run entirely independently of the property management system. Guests scan a staff member’s QR code and pay in the browser, and tips reach employees through existing payroll. A PMS connection is only required for folio posting, meaning charging a tip to the room to settle at checkout.

Why tipping does not have to wait for your PMS

Hotel technology projects usually stall at the same place: the integration. A new tool needs a connection to the property management system, that connection needs vendor involvement, and the whole thing joins a queue behind everything else on the roadmap. Months pass before anyone sees value.

Digital tipping does not have that shape. The transaction is between a guest and a staff member, and the money settles to the property's own account and flows through the payroll run you already operate. None of that requires the PMS to be involved, which is why tipping can be live while a PMS project is still being scoped.

See how tipping works today

The NexGen Guest digital tipping product

How it works

What runs today, with no PMS connection

Scan to tip

A guest scans a personal QR code

Each employee has their own code. The tipping page opens in the phone browser with no app, no account, and no property system involved.

$5$10$20

Pay $10

Apple Pay · Google Pay · Card

Payment settles to your own account

Guests pay by card, Apple Pay, or Google Pay through a PCI-certified processor, and funds settle to the property’s own Stripe account in one to two business days.

Tip sent

Paid to your staff via payroll

Staff are paid through existing payroll

Each gratuity is attributed to the named employee and reaches them through the payroll run you already operate, with exportable records for reconciliation.

Live today

What works without an integration

Per-staff QR codes

Every employee has a personal code, so each tip is attributed to the person who earned it.

No app and no login

The whole guest experience is a browser page behind a QR code. Nothing to install on either side.

Card and digital wallets

Apple Pay, Google Pay and card checkout through a PCI-certified payment processor.

Payroll-ready records

Attributed, exportable earnings records that drop into the payroll cycle you already run.

Staff earnings dashboards

Employees see daily, weekly and monthly totals with per-tip detail, without a back-office request.

Gratuity analytics

Tip volume and trends by department, staff member and date, with scheduled exports.

Live & upcoming

Where PMS connectivity stands

To be direct about it: NexGen Guest does not currently integrate with Oracle OPERA, Mews, Cloudbeds or any other property management system, and none is required to run digital tipping today. Everything described above is live and runs independently.

PMS connectivity is on our roadmap. The capability it unlocks first is folio posting, letting a guest add a gratuity to the room bill and settle it at checkout rather than paying in the moment. That is described in more detail on charge a tip to the room, which is likewise a roadmap page rather than a live one.

Why we say so plainly: integration claims are easy to make and hard to unpick during an evaluation. If a specific PMS platform is decisive for your property, talk to us and we will tell you exactly where it sits rather than where we would like it to sit.

Explore

Explore hotel tipping

Integrations are one part of digital tipping for hotels. See what runs today, or explore the related pieces.

Digital tipping for hotelsThe hub: how cashless, no-app gratuities work across your property.Learn more →Payroll integrationHow tips settle to your account and reach staff through payroll.Learn more →Charge a tip to the roomFolio posting: on our roadmap, and what it depends on.Learn more →Gratuity reportingTip volume and trends by department, staff member and date.Learn more →

With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.

Gina Genna

Director of Marketing
InterContinental Miami Hotel

From enhanced staff coordination to smoother guest communication, the impact has been massive – one of our biggest operational wins of 2023 boosting efficiency, improving guest satisfaction, and driving real results. We're excited to carry this success into 2024 and beyond.

Jeremy Zuber

Resort Manager
Round Hill Hotel & Villas

We are able to promote and sell our yoga and meditation classes and our drive-in movies without spamming them with text. NexGen Guest has helped us inform the guest pre-arrival and inform and promote all activities on property

Natasha Matekha

Sales & Marketing
Hollywood Roosevelt

We are not taking full advantage of that, but we do have a link in the compendium for our Mercantile shop and Guests click shop now. The data shows that it definitely drives revenue in our e-commerce store via the compendium

Jennifer De Vito

Marketing & Communications
Post Ranch Inn, Big Sur

Why NexGen Guest

NexGen Guest is tipping-native and built for hotels, with a true no-app browser experience and per-staff QR codes that attribute every gratuity to the right employee. Because it runs independently of the property management system, it can be live at a property without waiting on an integration slot, and it extends to group and pooled tipping, staff earnings dashboards and gratuity analytics on the same foundation.

No integration requiredNamed attributionPaid via payroll

Book a Demo

FAQs

Does NexGen Guest integrate with my PMS?

Not today. NexGen Guest runs alongside your property management system rather than connecting into it, which means digital tipping can go live without a PMS project, vendor ticket, or IT queue. Deeper PMS connectivity is on our roadmap. If a specific platform matters to your evaluation, talk to us about where it sits.

Do I need a PMS integration to run digital tipping?

No. Tipping runs entirely on its own today. Each staff member has a personal QR code, guests scan it and pay by card, Apple Pay, or Google Pay in the browser, and tips settle to the property's own account and reach employees through the payroll you already run. Nothing touches the PMS, so there is no dependency to schedule around.

What would a PMS integration actually enable?

Two things principally. First, folio posting: letting a guest add a gratuity to their room bill and settle it at checkout rather than paying on the spot. Second, richer context, such as mapping tips to a stay or a department automatically instead of by configuration. Both are roadmap items, and both build on the tipping flow that is already live.

Can guests charge a tip to their room today?

No. Charging a gratuity to the room folio depends on PMS connectivity and is on our roadmap, not live. Guests tip on the spot today by scanning a staff member's QR code and paying by card or digital wallet. See charge a tip to the room for how that is intended to work.

How long does it take to roll out without a PMS integration?

Because there is no system to connect, rollout is an operational exercise rather than a technical one: set up staff profiles and their personal QR codes, decide where the codes live for each department, and confirm how tips flow into your payroll cycle. There is no PMS vendor dependency and no integration window to wait for.

Which PMS platforms do hotels usually ask about?

Oracle OPERA, Mews and Cloudbeds come up most often, since they cover a large share of the market. NexGen Guest does not currently integrate with these or any other PMS, and none is required to run digital tipping today. PMS connectivity is on the roadmap; we would rather tell you plainly where it stands than imply a connection that does not exist.

Want tipping live without a PMS project?

See what NexGen Guest runs today, and where PMS connectivity sits on the roadmap.