- English
Japanese
Chinese
German
French
Arabic
Dutch
EnglishJapaneseChineseGermanFrenchArabicDutchPool digital tips and split them evenly or by percentage - paid through payroll
With NexGen Guest, a tip can go to an individual or into a shared pool. Pooled tips are distributed across an eligible team either evenly or by a configured percentage, in per-pay-period batches, so allocation stays fair, transparent, and consistent with your operational policy. Every share is attributed to the named employee and paid out through payroll.
Cash tip jars are hard to split fairly and harder to track. Digital tip pooling replaces the guesswork with a rule you set once: choose who is in the pool, choose even or percentage splits, and let every pay period distribute the same way. Managers get clean gratuity records; staff see exactly what they earned. No shared jar, no end-of-shift math, no disputes.
See how tipping works step by step
Guests tip a named staff member by scanning a QR code - the tip stays individual or joins a shared pool, based on your setup.
Choose who is eligible and whether the pool distributes evenly or by a configured percentage per role or person.
Each pay period, pooled tips are split and paid out through payroll, with every share attributed to the named employee.
Keep tips with the person or pool them across an eligible team - or mix by department.
Distribute evenly or by a configured percentage that matches how your team works.
Everyone sees their share and running earnings in a personal dashboard.
Every distributed share is recorded against the named employee who receives it.
Pooled tips distribute in per-pay-period batches and pay out through payroll.
Guests scan and tip in the browser - nothing to download or log in to.
Individual and pooled tipping, even and percentage-based splits, per-pay-period distribution, per-staff attribution, staff dashboards, and gratuity analytics are all live today. Tips settle through a PCI-certified processor to the property's Stripe account and are paid to staff through payroll.
On our roadmap: Something the industry hasn't seen yet. Digital tipping that gets as close to the feel of paper tipping as possible. Talk to us about what's coming.
Tip pooling is one part of digital tipping for hotels. Dig into the related pieces, or see the product and book a demo.
With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.
.0xmd--vl5-u6i.png&w=640&q=75)
Gina Genna
Director of Marketing
InterContinental Miami Hotel
From enhanced staff coordination to smoother guest communication, the impact has been massive – one of our biggest operational wins of 2023 boosting efficiency, improving guest satisfaction, and driving real results. We're excited to carry this success into 2024 and beyond.
Jeremy Zuber
Resort Manager
Round Hill Hotel & Villas
We are able to promote and sell our yoga and meditation classes and our drive-in movies without spamming them with text. NexGen Guest has helped us inform the guest pre-arrival and inform and promote all activities on property
Natasha Matekha
Sales & Marketing
Hollywood Roosevelt
We are not taking full advantage of that, but we do have a link in the compendium for our Mercantile shop and Guests click shop now. The data shows that it definitely drives revenue in our e-commerce store via the compendium
Jennifer De Vito
Marketing & Communications
Post Ranch Inn, Big Sur
NexGen Guest pairs flexible tip pooling with a true no-app, browser-based experience, so every share reaches the right employee, backed by digital-wallet payments, staff dashboards, and gratuity analytics, proven in enterprise resort deployments and built for multi-property operations.
Tip pooling software collects gratuities from guests and distributes them across an eligible team according to a set rule, instead of leaving each tip only with the individual who received it. With NexGen Guest, a tip can go to a named individual or into a shared pool, and pooled tips are split across the team either evenly or by a configured percentage, in per-pay-period batches, then paid out through payroll.
Both. A pool can be distributed evenly across everyone eligible, or by a configured percentage per role or person, so allocation matches how your team actually works. The split is applied consistently each pay period, and every share is attributed to the named employee who receives it.
Pooled tips are distributed in per-pay-period batches, so amounts line up with payroll rather than trickling out unpredictably. Each employee can see their share and running earnings in a personal dashboard, keeping take-home pay transparent.
Yes. Even inside a pool, every distributed share is recorded against the named employee who receives it. Guests scan a staff member's personal QR code with no app to download, and whether the tip stays individual or joins a pool, the money is tracked to a real person and paid through payroll.
Yes. Some teams keep tips with the individual, some pool everything, and many do a mix by department. NexGen Guest supports individual tips and shared pools side by side, so you can match each team's policy without running two systems.
Tip pooling rules vary by jurisdiction and by who is included in the pool, so compliance depends on your own policies and local law. NexGen Guest gives you configurable splits, clear per-employee records, and exportable reporting to support your process - but it does not provide legal advice, so confirm your pool design with your own advisors.
See how NexGen Guest pools and distributes digital tips, with clean records and payroll payout.
Book a Demo