Browser-based gratuities with nothing for guests to download
No-app tipping lets hotel guests tip staff straight from their phone browser. A guest scans a QR code or opens a link, chooses an amount, and pays with a card, Apple Pay, or Google Pay - nothing to install and no account to create.

The app download is the biggest drop-off point in mobile tipping. Asking a guest to find, install, open, and sign into an app - often in a hallway or at checkout - loses most of them before they ever reach a payment screen. Browser-based tipping removes that friction entirely: the guest goes straight from scanning to paying, so more tips actually get sent and more money reaches your staff.
See how it works step by step
Guests scan a staff QR code or open a tipping link - no app, no login, and it works from any network.
The employee's page loads instantly as a normal web page with clear suggested amounts - nothing to install.
Guests pay with a card, Apple Pay, or Google Pay right in the browser, and the tip goes to that named employee.
Guests never install an app or create an account - the biggest drop-off point is gone.
A URL behind a QR code runs on any modern phone and any network.
Card, Apple Pay, or Google Pay, right in the browser.
Each code maps to a named employee, so the gratuity is attributed automatically.
No-app, browser-based tipping is the core of NexGen Guest. For the full overview, see digital tipping for hotels. To go deeper on the parts that matter most, explore QR code tipping and read how it works from scan to payout.

With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.
.0xmd--vl5-u6i.png&w=640&q=75)
Gina Genna
Director of Marketing
InterContinental Miami Hotel

From enhanced staff coordination to smoother guest communication, the impact has been massive – one of our biggest operational wins of 2023 boosting efficiency, improving guest satisfaction, and driving real results. We're excited to carry this success into 2024 and beyond.

Jeremy Zuber
Resort Manager
Round Hill Hotel & Villas

We are able to promote and sell our yoga and meditation classes and our drive-in movies without spamming them with text. NexGen Guest has helped us inform the guest pre-arrival and inform and promote all activities on property

Natasha Matekha
Sales & Marketing
Hollywood Roosevelt

We are not taking full advantage of that, but we do have a link in the compendium for our Mercantile shop and Guests click shop now. The data shows that it definitely drives revenue in our e-commerce store via the compendium

Jennifer De Vito
Marketing & Communications
Post Ranch Inn, Big Sur
No. No-app tipping runs entirely in the phone's web browser, so guests never download or log into an app. They scan a QR code or open a link, land on a staff member's tipping page, choose an amount, and pay - all on the web. Removing the app step removes the single biggest drop-off point in mobile tipping.
A guest scans a staff member's personal QR code with their phone camera, or opens a tipping link. That employee's page opens in the browser with clear suggested amounts. The guest picks an amount and pays with a card, Apple Pay, or Google Pay in seconds. The tip is attributed to that named employee and paid out through payroll.
Browser-based tipping means the whole gratuity experience happens on a normal web page in the guest's mobile browser, not inside a downloaded app. Because it is just a URL behind a QR code, it works on any modern phone and any network, with no install, no account, and no friction between the guest and the tip.
Today the experience is QR-code and link-based, which works on every modern phone without any special hardware. Something the industry has not seen yet is on our roadmap: a way to tip that gets as close to the feel of paper tipping as possible. Talk to us about what is coming.
Every app download is a step where guests drop off: they have to find the app, install it, open it, and often create an account, usually while standing in a hallway or at checkout. No-app, browser-based tipping deletes all of that. The guest goes straight from scanning to paying, so more guests finish the tip and more money reaches your staff.
Guests pay with a credit or debit card, Apple Pay, or Google Pay directly in the browser, so most people can tip with the wallet already on their phone. Every tip is attributed to the named employee, and staff can see their earnings on a personal dashboard.
See how no-app, browser-based tipping gets more gratuities to your staff, with nothing for guests to install.
Book a Demo