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EnglishJapaneseChineseGermanFrenchArabicDutchTip a whole team in one payment, split fairly and attributed to each person
Sometimes a guest wants to thank more than one person - a whole housekeeping team, or the crew behind a great event. Group tipping lets a guest tip several staff or an entire team in one simple payment, then splits it across the eligible group evenly or by a set percentage, with each person's share attributed to them and paid through payroll.
Great stays are rarely the work of one person. When a housekeeping crew turns a room around or an events team pulls off a flawless evening, a guest can thank all of them at once. Group tipping takes a single payment and splits it across the eligible group - evenly or by a set percentage - so every share reaches a named person and nothing gets lost in a shared jar.
See how it works step by step
A guest opts to thank a whole team or group rather than a single staff member - a housekeeping crew, an events team, or any eligible group.
The team page opens in the phone browser with suggested amounts, and the guest pays once with a card, Apple Pay, or Google Pay. No app to download.
That single tip is split across the eligible group evenly or by a set percentage, each share is attributed to a named person, and everyone is paid through payroll.
A guest thanks several staff or an entire group in a single payment.
Each split is recorded against a named employee, so no tip goes to the wrong hands.
The team page opens in any phone browser - guests never download anything.
Guests pay by card, Apple Pay, or Google Pay through a PCI-certified processor.
Each person sees their share of a group tip alongside daily and weekly earnings.
Shares are paid to staff through payroll, so take-home pay stays transparent.
Group and pooled tipping, per-staff attribution, no-app browser payments, card and digital-wallet checkout, staff dashboards, and gratuity analytics are all live today. Group tips settle through a PCI-certified processor and are paid to staff through payroll, with payouts to the property's connected Stripe account typically in one to two business days.
On our roadmap: Something the industry hasn't seen yet. Digital tipping that gets as close to the feel of paper tipping as possible. Talk to us about what's coming.
Group tipping is one part of digital tipping for hotels. Dig into the related pieces, or see the product and book a demo.
With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.
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Gina Genna
Director of Marketing
InterContinental Miami Hotel
From enhanced staff coordination to smoother guest communication, the impact has been massive – one of our biggest operational wins of 2023 boosting efficiency, improving guest satisfaction, and driving real results. We're excited to carry this success into 2024 and beyond.
Jeremy Zuber
Resort Manager
Round Hill Hotel & Villas
We are able to promote and sell our yoga and meditation classes and our drive-in movies without spamming them with text. NexGen Guest has helped us inform the guest pre-arrival and inform and promote all activities on property
Natasha Matekha
Sales & Marketing
Hollywood Roosevelt
We are not taking full advantage of that, but we do have a link in the compendium for our Mercantile shop and Guests click shop now. The data shows that it definitely drives revenue in our e-commerce store via the compendium
Jennifer De Vito
Marketing & Communications
Post Ranch Inn, Big Sur
NexGen Guest lets a guest thank a whole team in one payment while keeping every share attributed to a named person, backed by no-app browser payments, card and digital-wallet checkout, staff dashboards, and gratuity analytics, proven in enterprise resort deployments and built for multi-property operations.
Group tipping lets a guest thank more than one staff member with a single payment. Instead of tipping one person, the guest tips a whole team - for example a housekeeping crew or the staff behind an event - and NexGen Guest splits that one gift across the eligible group. Each person's share is attributed to them by name and paid through payroll.
A guest opens the team's tipping page in their phone browser, enters one amount, and pays by card, Apple Pay, or Google Pay. There is no app to download. That single payment is then divided across the eligible group either evenly or by a set percentage, so the guest never has to pay each person separately.
A group tip is split across the eligible group either evenly or by a configured percentage that reflects your operational policy. Every share is recorded against a named employee, shows up in that person's dashboard, and is paid out through payroll, so the division is transparent and each staff member can see exactly what they received.
Both are supported. Single-staff tipping routes a guest's tip to one named person through their personal QR code. Group tipping lets the same guest thank a whole team in one payment, which is then split across the group. A guest chooses whichever fits the moment - one person for a standout individual, or a team when several people made the stay great.
No. Group tipping is a guest-facing choice: a single gift, given in the moment of thanks, split across a named group. Tip pooling is an ongoing operational policy where tips collected over a pay period are pooled and distributed across an eligible team. Group tipping happens at the point of a guest's payment; pooling is how a property allocates tips over time. NexGen Guest supports both.
Group tips are captured through the property's PCI-certified payment processor and paid out to staff through payroll. Each person's share is attributed to them and appears in their personal dashboard alongside daily, weekly, and monthly earnings. Funds settle to the property's connected Stripe account, typically in one to two business days.
See how NexGen Guest lets guests thank a whole team at once, with every share attributed and paid through payroll.
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