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EnglishJapaneseChineseGermanFrenchArabicDutchCashless, no-app gratuities that go straight to your staff
Guests send gratuities directly to individual staff - housekeeping, valet, bell, front desk, restaurant, and spa - by scanning a personal QR code and paying with a card, Apple Pay, or Google Pay. No app to download; every tip reaches the named employee and is paid out through payroll.
As guests carry less cash, traditional tipping quietly disappears, and so does a meaningful part of staff take-home pay. Digital (cashless) tipping replaces the envelope and the front-desk shuffle with a contactless flow guests already know: scan, choose an amount, pay. It keeps gratuities flowing to the people who earn them, without adding hardware or friction.
See how it works step by step
Guests scan a staff member's personal QR code or open a tipping link. No app, no login.
The page opens in the browser with suggested amounts. Pay with a card, Apple Pay, or Google Pay.
The tip is attributed to that named employee and paid out through payroll.
The whole experience runs in any mobile browser. Nothing to download or log into.
Learn more →Every employee gets a personal QR code, so each tip is attributed to the right person.
Learn more →Guests pay with a card, Apple Pay, or Google Pay for a fast, contactless checkout.
Tip several staff at once, or route tips into a shared pool split evenly or by percentage.
Each employee sees today, this week, and this month of tips, with per-tip detail.
Track tip volume, averages, and trends by department and staff, with feedback alongside.
Dig into the parts that matter most for your property, or see the product and book a demo.
Digital tipping covers the whole property. Housekeeping and room attendants, the roles most affected by the shift away from cash, benefit first, alongside valet, bell staff, front desk, restaurant and F&B, and spa teams. Every role can have its own QR code so tips always reach the person who delivered the service.
Tips settle to the property's merchant account through a PCI-certified processor and are paid to staff through payroll, with scheduled earnings exports and per-employee detail. A deeper payroll-integration layer is in active development.
On our roadmap: Something the industry hasn't seen yet. Digital tipping that gets as close to the feel of paper tipping as possible. Talk to us about what's coming.
When guests do not carry cash, a frictionless cashless option is often the difference between a tip and no tip, so gratuity capture tends to rise. Higher, more consistent take-home pay is widely associated with better retention in hospitality, where turnover is costly. Impact varies by property, so measure it against your own baseline; the platform's analytics make that straightforward.
With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.
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Gina Genna
Director of Marketing
InterContinental Miami Hotel
From enhanced staff coordination to smoother guest communication, the impact has been massive – one of our biggest operational wins of 2023 boosting efficiency, improving guest satisfaction, and driving real results. We're excited to carry this success into 2024 and beyond.
Jeremy Zuber
Resort Manager
Round Hill Hotel & Villas
We are able to promote and sell our yoga and meditation classes and our drive-in movies without spamming them with text. NexGen Guest has helped us inform the guest pre-arrival and inform and promote all activities on property
Natasha Matekha
Sales & Marketing
Hollywood Roosevelt
We are not taking full advantage of that, but we do have a link in the compendium for our Mercantile shop and Guests click shop now. The data shows that it definitely drives revenue in our e-commerce store via the compendium
Jennifer De Vito
Marketing & Communications
Post Ranch Inn, Big Sur
NexGen Guest is a cashless tipping solution and digital gratuity platform built for hotels: hotel staff tipping software that leads with a true no-app experience and per-staff QR codes that make direct-to-staff tipping the norm, so every contactless gratuity reaches the right employee. It is backed by digital-wallet payments, group and pooled tipping, staff dashboards, and gratuity analytics, proven in enterprise resort deployments and built for multi-property operations.
Digital tipping for hotels is a cashless, browser-based way for guests to send a gratuity directly to an individual staff member - housekeeping, valet, bell, front desk, restaurant, or spa - by scanning that person's QR code and paying with a card or digital wallet. There is no app to download, and each tip is attributed to the named employee.
A guest scans a staff member's personal QR code (or opens a tipping link), lands on that employee's page in the browser, chooses an amount, and pays with a card, Apple Pay, or Google Pay. The whole flow happens on the web, and the tip is routed to that specific employee.
No. The entire experience is URL-based and runs in any mobile browser, so guests never download or log into an app. This no-app approach removes the biggest drop-off point in mobile tipping and works from any network.
Tips are captured through the property's payment processor and paid out to staff through payroll. Each employee also gets a personal dashboard showing today's, this week's, and this month's earnings, with per-tip detail, so take-home pay is transparent and easy to track.
Not today. Tips are currently paid by card or digital wallet. Something the industry has not seen yet is on our roadmap: a way to tip that gets as close to the feel of paper tipping as possible. Talk to us about what is coming.
Because most guests no longer carry cash, giving them a frictionless cashless option typically increases how often and how much they tip. Higher, more consistent take-home pay is widely linked to better hospitality retention, though exact impact varies by property and should be measured against your own baseline.
Tips can go to an individual or to a shared pool. Pooled tips are distributed across an eligible team either evenly or by configured percentage, in per-pay-period batches, so allocation stays fair and consistent with your operational policies.
NexGen Guest leads with a true no-app, browser-based experience and per-staff QR codes that attribute every tip to the right employee, plus digital-wallet payments, group and pooled tipping, staff earnings dashboards, and gratuity analytics. It is built for multi-property hotel and resort operations rather than a single storefront.
See how NexGen Guest gets more tips to your staff, with no app for guests to download.
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