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EnglishJapaneseChineseGermanFrenchArabicDutchCashless tips that reach the person who did the treatment - not the desk
Spa guests are relaxed, changed, and carrying nothing - so the guest who wants to tip 15-20% of the treatment price stands at checkout in a robe with no wallet. Guests scan a QR code and tip from their phone browser in seconds, and the gratuity is attributed to the named therapist who performed the treatment instead of being left with the front desk.
How much do you tip at a hotel spa?
A hotel spa gratuity is typically 15 to 20 percent of the treatment price, separate from any service charge, per the Spa Industry Association and Emily Post. NexGen Guest lets robe-clad guests tip without cash by scanning a QR code, attributing the tip to the named therapist and paying it through payroll.
The guest is relaxed, changed, and carrying nothing, so a cash tip means a trip back to the room or a locker-room search that kills the mood the spa just spent ninety minutes creating. And the person who rings up the treatment is rarely the person who performed it, so even a tip that gets handed over may never reach the therapist who earned it. The hard part is not the percentage - it is getting the money to the therapist when the guest has no cash and is not paying them directly. Cashless tipping closes both gaps: a QR code in the treatment room or lounge lets any guest tip in seconds from their phone, credited to the person who did the work.
See how it works step by step
Tipping is always a personal choice, but if you want a benchmark, etiquette guides such as NerdWallet and the Emily Post Institute suggest 15-20% of the treatment price. If the treatment was discounted or part of a package, that percentage is usually based on the standard price, and it is always worth checking whether the spa added an automatic gratuity first.
A service charge is not the same as a gratuity. An extra tip is optional once an automatic gratuity or service charge is already on the bill - the Spa Industry Association notes many spas add 18-20% automatically - and it is worth confirming that charge actually reaches the therapist. If you have no cash on hand, that no longer has to mean no tip: scan a QR code at checkout and tip your therapist from the phone browser, with the gratuity attributed to the named provider who did the treatment.
A card in the treatment room, at the checkout desk, or in the relaxation lounge - wherever your guests naturally say goodbye.
The tipping page opens in the browser: no app, no account, and no need to have carried anything into the spa.
Guests pay by card, Apple Pay, or Google Pay, tips settle to the property’s Stripe account in 1-2 business days and are paid through payroll, and group tipping covers the massage therapist, esthetician, and nail tech in one flow.
Per-provider QR codes tie every gratuity to the therapist, esthetician, or nail tech who did the work - not the desk.
Group tipping splits the guest’s thanks across every provider who delivered the day, in one screen.
Robe-clad guests scan and pay in the browser - nothing to download and nothing to carry in.
Guests pay by card, Apple Pay, or Google Pay at the moment of thanks.
Tips settle to the property’s Stripe account in 1-2 business days and are paid to staff through payroll.
Providers on varied schedules check today’s, this week’s, and this month’s tips from anywhere.
Live today: per-provider QR tipping, a no-app browser flow, card and digital-wallet payments, per-therapist attribution, group and pooled tipping, a staff earnings dashboard, gratuity analytics, and payout via Stripe and payroll.
On our roadmap: Something the industry hasn't seen yet. Digital tipping that gets as close to the feel of paper tipping as possible. Talk to us about what's coming.
The spa is one stop on a cashless stay - the same platform covers every department, with one payout flow and unified reporting. Dig into the related pieces, or see the full picture in digital tipping for hotels.
With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.
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Gina Genna
Director of Marketing
InterContinental Miami Hotel
From enhanced staff coordination to smoother guest communication, the impact has been massive – one of our biggest operational wins of 2023 boosting efficiency, improving guest satisfaction, and driving real results. We're excited to carry this success into 2024 and beyond.
Jeremy Zuber
Resort Manager
Round Hill Hotel & Villas
We are able to promote and sell our yoga and meditation classes and our drive-in movies without spamming them with text. NexGen Guest has helped us inform the guest pre-arrival and inform and promote all activities on property
Natasha Matekha
Sales & Marketing
Hollywood Roosevelt
We are not taking full advantage of that, but we do have a link in the compendium for our Mercantile shop and Guests click shop now. The data shows that it definitely drives revenue in our e-commerce store via the compendium
Jennifer De Vito
Marketing & Communications
Post Ranch Inn, Big Sur
NexGen Guest leads with a true no-app experience and per-provider QR codes that route every tip to the therapist who did the treatment, backed by digital-wallet payments, group and pooled tipping, staff earnings dashboards, gratuity analytics, and payout via Stripe and payroll, built for multi-property hotel and resort operations.
Etiquette guides such as NerdWallet and the Emily Post Institute suggest 15-20% of the treatment price. If the treatment was discounted or part of a package, the percentage is usually based on the standard price - and always check whether the spa added an automatic gratuity first.
An extra tip is optional once an automatic gratuity or service charge is on the bill - the Spa Industry Association notes many spas add 18-20% automatically. It’s worth confirming the charge actually reaches the therapist; if unsure, guests can simply ask what the line covers.
They scan a QR code at checkout, in the relaxation lounge, or on a treatment-room card, and tip from the phone browser - no app, no account, no cash. Payment takes a card, Apple Pay, or Google Pay, so the locker-room wallet hunt never happens.
Each provider has their own QR code, so the gratuity is attributed to the named therapist who performed the treatment rather than defaulting to whoever staffs the desk. Spas that share tips can use a pool instead, split evenly or by percentage across the eligible team.
Yes. Group tipping covers the full spa day - massage therapist, esthetician, nail tech - in a single flow, so the guest doesn’t repeat checkout three times and nobody who did the work gets skipped.
Tips settle to the property’s Stripe account in 1-2 business days, and staff are paid through payroll. Therapists - who often work varied, part-week schedules - can check their personal dashboard from anywhere to see today’s, this week’s, and this month’s tips.
See how NexGen Guest gets more gratuities to your providers, with no app for guests to download.
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