Frequently Asked Questions

NexGen Guest is a mobile-first hotel platform offering digital compendium and guest-engagement tools for hotels, resorts, and vacation properties. It helps hotels deliver contactless service, improve operations, boost revenue, and let guests connect with no download required.

A digital hotel compendium is a mobile-first, No Download tool that gives guests fast, contactless access to all your hotel info, services, and experiences via QR code or link with live digital information.

NexGen Guest centralizes the guest information, upsells, digital menus, and service requests into one interface – reducing front-desk calls. It captures real-time hotel guest feedback by increasing guest satisfaction.

Los Angeles, Dubai, Paris, and India are the operating areas of NexGen Guest with region-specific setup and multilingual capabilities.

Cavallo Point, The Post Ranch Inn, The Alfond Inn, and Hollywood Roosevelt are the leading properties that trust NexGen Guest for marketing efficiency and guest engagement.

No. NexGen Guest works via mobile browser or QR code. It is simple to operate—no downloads, no logins, and instant access.

In rooms, lobbies, or pool areas, QR codes are placed and can be scanned by guests to view menus, spa bookings, activities, and local recommendations instantly.

Core features are web-based; hotels can pre-cache content for low-connectivity areas.

Yes. Multilingual support and auto-translation ensure seamless experiences for global guests.

By automating information delivery (menus, hours, amenities), freeing staff to focus on service quality rather than repetitive inquiries.

Self-service access to property info minimizes dependency on live staff and supports lean operations.

Yes. Hotels can connect to their F&B or spa scheduling systems for real-time reservations.

With live data on page views, menu clicks, bookings, and engagement, the dashboard helps teams track performance and optimize every move.

Via digital upsells like retail, bookings, F&B, and special in-compendium offers.

With digital flexibility, marketing teams can update offers, banners, and local guides anytime by keeping content fresh, relevant, and conversion focused.