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EnglishJapaneseChineseGermanFrenchArabicDutchEvery tip counted, filtered, and ready for payroll
Gratuity reporting gives a hotel a complete record of every digital tip: volume, averages, and trends, filterable by department, staff member, and date range. Scheduled CSV earnings exports turn those records into payroll-ready data, and each employee sees their own earnings on a personal dashboard.
What is gratuity reporting?
Gratuity reporting shows tip volume, averages, and trends by department, staff member, and date, so operators can see how gratuities move across the property. NexGen Guest records every cashless tip automatically and provides exports that feed payroll, giving managers clean records and each employee a view of their own earnings.
Cash tips never left a trace: nobody knew how much a property's guests actually tipped, which teams received it, or whether this month was better than last. Once tipping goes digital, every gratuity becomes a data point with an amount, a timestamp, and a named recipient. Gratuity reporting turns that stream into answers - tip volume across the property, average tip size, and trends over time you can act on.
See how digital tipping works
Property-level analytics show how many tips came in, their total and average size, and the direction of travel over time.
Drill from the property to a department to a single employee, over any date range, without building a report.
Every employee sees today's, this week's, and this month's earnings with per-tip detail, accessible off-site.
Because every tip is attributed at capture, direct tips and pool distributions arrive already itemized.
Earnings exports run automatically in CSV, delivering per-employee gratuity records to payroll on a cadence you set.
Staff, managers, and payroll read from the same attributed records, so the numbers always agree.
Property-level analytics for tip volume, averages, and trends, filters by department, staff member, and date range, per-staff dashboards, attributed records, and scheduled CSV earnings exports are all live today. Tips are paid to staff through payroll, and the exportable records reconcile with what each employee sees.
In active development: A deeper payroll integration layer that carries attributed gratuity records straight into payroll. Talk to us about what's coming.
Reporting is the accountability layer of digital tipping for hotels. Dig into the related pieces, or see the product and book a demo.
With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.
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Gina Genna
Director of Marketing
InterContinental Miami Hotel
From enhanced staff coordination to smoother guest communication, the impact has been massive – one of our biggest operational wins of 2023 boosting efficiency, improving guest satisfaction, and driving real results. We're excited to carry this success into 2024 and beyond.
Jeremy Zuber
Resort Manager
Round Hill Hotel & Villas
We are able to promote and sell our yoga and meditation classes and our drive-in movies without spamming them with text. NexGen Guest has helped us inform the guest pre-arrival and inform and promote all activities on property
Natasha Matekha
Sales & Marketing
Hollywood Roosevelt
We are not taking full advantage of that, but we do have a link in the compendium for our Mercantile shop and Guests click shop now. The data shows that it definitely drives revenue in our e-commerce store via the compendium
Jennifer De Vito
Marketing & Communications
Post Ranch Inn, Big Sur
NexGen Guest turns every digital tip into an attributed, queryable record, so operators see tip volume, averages, and trends filtered by department, staff member, and date, staff follow their own earnings on personal dashboards, and payroll receives scheduled CSV exports that reconcile by construction, proven in enterprise resort deployments and built for multi-property operations.
Gratuity reporting is the analytics layer of a digital tipping program: a complete, queryable record of every tip a property receives. It shows tip volume, averages, and trends, filters them by department, staff member, and date range, and produces exportable, payroll-ready records of what each employee earned.
The core measures are tip volume (how many gratuities and how much in total), average tip size, and trends over time. Viewed together, they answer the questions managers actually ask - is the program growing, which teams are being tipped, and how does this period compare with the last.
Yes - reports filter by department, by individual staff member, and by date range. That means you can look at housekeeping as a whole, one room attendant’s month, or a holiday weekend across the whole property, all from the same records.
Yes. Earnings exports run on a schedule in CSV format, giving payroll and finance a per-employee record of gratuities without anyone compiling it by hand. Because exports are generated from the same attributed records staff see, the numbers reconcile by construction.
Tips are paid to staff through payroll, and reporting supplies the payroll-ready records that make that work: who earned what, in which period, from direct tips or pool distributions. Scheduled CSV earnings exports cover this today, and a deeper payroll integration layer is in active development.
Yes - every employee gets a personal dashboard showing today’s, this week’s, and this month’s tips with per-tip detail and filters, accessible off-site as well. Managers see the property-wide picture; each staff member sees their own, and the two always agree.
We'll show you the dashboards, filters, and exports on live sample data, so you know exactly what your team would see.
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