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EnglishJapaneseChineseGermanFrenchArabicDutchScan a staff member's code, pay in seconds, tip the right person
Guests scan a staff member's personal QR code with their phone camera and land on that employee's tipping page in the browser, then pay with a card, Apple Pay, or Google Pay. There is no app to download, and every tip is attributed to the named person who delivered the service.
Each employee gets their own QR code, so a scan does more than start a payment - it identifies exactly who is being tipped. When a guest scans a housekeeper's or valet's code, the gratuity is routed to that specific person and recorded against their name. No shared jars, no guessing, no tips going to the wrong hands.
See how it works step by step
Guests point their phone camera at a staff member's personal QR code on a badge, table card, or in-room card.
That employee's page opens in the browser with suggested amounts, and guests pay with a card, Apple Pay, or Google Pay.
Each code maps to a named employee, so the tip is attributed to them instantly and paid out through payroll.
On badges, table cards, in-room cards, folios, and receipts.
Any phone camera opens the tipping page in the browser - no download.
Each code maps to a named employee, so tips reach the right person.
A URL behind the code runs on any modern phone and network.
Tip individuals or route into a shared pool split evenly or by percentage.
Staff see their earnings; operators track tip volume and trends.
QR code scanning, no-app browser payments, card and digital-wallet checkout, per-staff attribution, group and pooled tipping, staff dashboards, and gratuity analytics are all live today. Tips settle through a PCI-certified processor and are paid to staff through payroll.
On our roadmap: Something the industry hasn't seen yet. Digital tipping that gets as close to the feel of paper tipping as possible. Talk to us about what's coming.
QR code tipping is one part of digital tipping for hotels. Dig into the related pieces, or see the product and book a demo.
With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.
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Gina Genna
Director of Marketing
InterContinental Miami Hotel
From enhanced staff coordination to smoother guest communication, the impact has been massive – one of our biggest operational wins of 2023 boosting efficiency, improving guest satisfaction, and driving real results. We're excited to carry this success into 2024 and beyond.
Jeremy Zuber
Resort Manager
Round Hill Hotel & Villas
We are able to promote and sell our yoga and meditation classes and our drive-in movies without spamming them with text. NexGen Guest has helped us inform the guest pre-arrival and inform and promote all activities on property
Natasha Matekha
Sales & Marketing
Hollywood Roosevelt
We are not taking full advantage of that, but we do have a link in the compendium for our Mercantile shop and Guests click shop now. The data shows that it definitely drives revenue in our e-commerce store via the compendium
Jennifer De Vito
Marketing & Communications
Post Ranch Inn, Big Sur
NexGen Guest pairs per-staff QR codes with a true no-app, browser-based experience, so every tip reaches the right employee, backed by digital-wallet payments, group and pooled tipping, staff dashboards, and gratuity analytics, proven in enterprise resort deployments and built for multi-property operations.
QR code tipping works in three quick steps: a guest scans a staff member's personal QR code with their phone camera, the employee's tipping page opens in the mobile browser, and the guest chooses an amount and pays with a card, Apple Pay, or Google Pay. There is no app to download, and the tip is attributed to that named employee.
Yes. Every employee has their own personal QR code, so a guest can tip a specific person and the gratuity is routed to them automatically. Because each code maps to a named staff member, tips always reach the right person - whether they are in housekeeping, valet, bell, front desk, restaurant, or spa.
No. Scanning a QR code opens the employee's tipping page directly in any mobile browser, so guests never download or log into an app. The built-in camera on any modern phone reads the code, which removes the biggest drop-off point in mobile tipping and works from any network.
QR codes can be placed wherever a guest meets a staff member: on name badges, table cards and tent cards, in-room cards, folios, valet stands, and receipts. Each placement carries that employee's personal code, so a guest can scan and tip at the exact moment of great service.
Tips are captured through the property's payment processor and paid out to staff through payroll. Each employee also gets a personal dashboard showing today's, this week's, and this month's earnings, with per-tip detail, so take-home pay stays transparent and easy to track.
Yes. A tip can go to an individual or into a shared pool. Pooled tips are distributed across an eligible team either evenly or by configured percentage, in per-pay-period batches, so allocation stays fair and consistent with your operational policies.
See how NexGen Guest gets more tips to the right staff, with no app for guests to download.
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