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EnglishJapaneseChineseGermanFrenchArabicDutchCashless tips that reach the room attendant who cleaned your room
Housekeepers are tipped least often as cash disappears, because guests rarely meet them and rarely carry bills. Guests scan a QR code and pay by phone; every tip is attributed to that individual housekeeper and paid out through payroll.
Room attendants usually clean while the guest is out, so there is no face-to-face moment to hand over a few dollars. Add the steady decline in guests carrying cash, and housekeeping quietly becomes the department that gets tipped least, even though it is the one most guests never see working. Cashless tipping restores those gratuities: a QR code in the room or on the attendant's card lets any guest tip in seconds from their phone, and the money flows to the person who earned it.
See how it works step by step
Tipping is always a personal choice, but if you want a benchmark, a widely referenced public guideline from the American Hotel & Lodging Association commonly suggests around $1 to $5 per night. It helps to leave the tip daily, so it reaches the specific attendant who cleaned your room that day rather than only whoever is on shift when you check out. Many guests tip a little more for longer stays, suites, or extra requests.
If you have no cash on hand, that no longer has to mean no tip. When a property offers cashless tipping, you can scan a QR code and tip your housekeeper by phone in seconds, and the gratuity is attributed to that room attendant.
Guests scan a per-room or per-staff QR code in the room or on the attendant's card, with no app and no login.
The room attendant's page opens in the browser with suggested amounts, and guests pay by card, Apple Pay, or Google Pay.
The tip is attributed to that named housekeeper and paid out through payroll, visible on their personal staff dashboard.
Place a code in the room or on the attendant’s card so guests tip the right person.
Guests scan and pay in the browser - nothing to download.
Each tip is recorded against the named room attendant.
Tips are paid to housekeepers through payroll, with per-tip detail.
Route housekeeping tips to individuals or a shared pool.
Attendants see their earnings; operators track trends.
Live today: per-staff QR tipping, a no-app browser flow, card and digital-wallet payments, per-housekeeper attribution, group and pooled tipping, a staff earnings dashboard, gratuity analytics, guest feedback, and payroll payout.
On our roadmap: Something the industry hasn't seen yet. Digital tipping that gets as close to the feel of paper tipping as possible. Talk to us about what's coming.
Housekeeping is the department cash hurts most, but the same system covers valet, bell, front desk, restaurant, and spa. See the full picture in digital tipping for hotels, or dig into the guest experience with QR code tipping.
With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.
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Gina Genna
Director of Marketing
InterContinental Miami Hotel
From enhanced staff coordination to smoother guest communication, the impact has been massive – one of our biggest operational wins of 2023 boosting efficiency, improving guest satisfaction, and driving real results. We're excited to carry this success into 2024 and beyond.
Jeremy Zuber
Resort Manager
Round Hill Hotel & Villas
We are able to promote and sell our yoga and meditation classes and our drive-in movies without spamming them with text. NexGen Guest has helped us inform the guest pre-arrival and inform and promote all activities on property
Natasha Matekha
Sales & Marketing
Hollywood Roosevelt
We are not taking full advantage of that, but we do have a link in the compendium for our Mercantile shop and Guests click shop now. The data shows that it definitely drives revenue in our e-commerce store via the compendium
Jennifer De Vito
Marketing & Communications
Post Ranch Inn, Big Sur
NexGen Guest leads with a true no-app experience and per-staff QR codes that route every tip to the right room attendant, backed by digital-wallet payments, group and pooled tipping, staff dashboards, gratuity analytics, and payroll payout, built for multi-property hotel and resort operations.
Tip amounts are a personal choice, but a widely referenced public guideline from the American Hotel & Lodging Association commonly suggests around $1 to $5 per night, ideally left daily so the tip reaches the attendant who cleaned your room. Consider tipping a little more for a longer stay, a suite, or extra requests. If you have no cash, a cashless tipping QR code lets you tip your housekeeper by phone.
The guest scans a QR code (in the room or on the housekeeper's card), lands on a browser page for that room attendant, chooses an amount, and pays with a card, Apple Pay, or Google Pay. There is no app to download and no login. The tip is attributed to the named housekeeper and paid out to them through payroll.
Yes. Each tip is attributed to the individual room attendant and paid to them through payroll, with the amount visible on their personal earnings dashboard. Tips can also be routed into a shared housekeeping pool and distributed evenly or by configured percentage when a property prefers pooling.
Housekeeping is often the hardest-hit department as cash disappears. Room attendants usually work while the guest is out, so there is no face-to-face moment to hand over cash, and many guests simply no longer carry bills. Cashless tipping restores that gratuity by giving guests a QR code they can scan and pay from their phone at any time.
No. The whole flow runs in any mobile browser, so guests never download or log into an app. They scan the QR code, pick an amount, and pay. Removing the app removes the biggest drop-off point in mobile tipping and works from any network.
Tips are captured through the property's payment processor and paid to staff through payroll. Each room attendant gets a personal dashboard showing today's, this week's, and this month's tips, with per-tip detail, so take-home pay is transparent and easy to track.
See how NexGen Guest gets more gratuities to your room attendants, with no app for guests to download.
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