Accessibility Statement
At NexGen Guest, we are committed to providing a digital experience that is accessible to all users, including people with disabilities. As a mobile-first hospitality platform, we want hotel teams and guests to be able to access information, complete tasks, and interact with our solutions with confidence and ease.
NexGen Guest provides web-based, no-download tools that support the modern guest journey, including mobile check-in, digital guest compendiums, mobile ordering, multi-channel guest communication, pre-arrival engagement, and local discovery experiences. Because these services are often accessed on personal devices through secure links, QR codes, or messaging channels, accessibility is an important part of how we design and improve the user experience.
We are continually working to improve the accessibility and usability of our website and platform experiences. Our goal is to align with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and to support access across commonly used browsers, devices, and assistive technologies.
Our Approach
To support accessibility, we aim to design content with clear structure, consistent navigation, and readable layouts. We work to maintain sufficient color contrast and legible typography, support keyboard navigation across key user journeys, use descriptive headings, labels, and link text, and provide alternative text for meaningful images where appropriate.
We also work to improve the accessibility of mobile-first and browser-based experiences used by hotel guests and staff, including important flows such as mobile check-in, digital ordering, guest messaging, and access to hotel information. Accessibility considerations are part of our ongoing design, development, review, and improvement process.
Accessibility Across the Guest Journey
NexGen Guest solutions are designed to make hospitality interactions more convenient and flexible, including browser-based mobile check-in, QR-enabled digital compendiums, mobile menus, real-time messaging, and local discovery experiences. We recognize that these tools should be usable by a broad range of guests and hotel staff, including people using assistive technology or alternative input methods.
We are committed to improving accessibility across these touchpoints so that users can more easily access hotel information, communicate with staff, review options, and complete actions online throughout the guest journey.
Third-Party Services and Integrations
Some parts of the NexGen Guest experience may rely on or connect with third-party systems and services, including property management systems, payment providers, digital key platforms, reservation or booking tools, messaging channels, map services, and other embedded or linked experiences.
While we work to support accessible experiences and encourage accessibility across our partner ecosystem, some third-party functionality may not be fully controlled by NexGen Guest. We continue to evaluate these experiences and seek improvements wherever possible.
Compatibility
Our website and platform experiences are intended to work with recent versions of major browsers and commonly used mobile devices. Because our solutions are often accessed through smartphones, QR codes, secure links, SMS, WhatsApp, and other web-based entry points, user experience may vary depending on device, browser, assistive technology, or third-party environment.
We continue to review and improve compatibility over time as technologies evolve.
Feedback and Assistance
If you have trouble accessing any part of the NexGen Guest website or platform, encounter an accessibility barrier, or need assistance accessing content or functionality, please contact us:
When contacting us, please include a brief description of the issue, the page or feature involved, the device or browser you were using, and any assistive technology you may have been using. This information will help us investigate the issue and respond more effectively.
Ongoing Improvement
Accessibility is an ongoing effort. As NexGen Guest continues to expand its hospitality platform across guest communication, check-in, digital service access, and mobile engagement, we are committed to reviewing and improving the accessibility of our digital experiences.