Seamless Multi Channel Guest
Communication, No Downloads Needed!
Evolving guest expectations and increasing demand for convenience marks it essential for hotels to adopt modern communication systems, just like ours.
Integrated Text Chat at Booking, not just while on property
From the moment a guest books a room, they gain instant access to chat with the hotel.
Digital Guest Platform for Instant Access
Guests Discover at Booking
Options, Options, Options for Multi-channel Guest Communication
Native SMS, WhatsApp, and our Signature In-Platform Chat for Guests Messaging
Ensure seamless communication regardless of the platform:
Native SMS
Signature In-Platform Web Chat
Upsell & Inform
Every Step of the Guest Journey
upselling, engaging, and informing them throughout their journey.
Build a more personalized connection with your guests by Chat-based
booking automating tailored messages at key touchpoints in their journey.
Track Staff Response Time
Effective chat communication relies on your staff’s responsiveness. Our system tracks all incoming and outgoing messages, as well as response times, empowering you to consistently enhance the guest communication experience
Effective chat communication relies on your staff’s responsiveness.
Our system tracks all incoming and outgoing messages, as well as response times,
empowering you to consistently enhance the guest communication experience
Realtime Translation
With our real-time chat translation, guests and staff can communicate seamlessly in their preferred languages, providing an additional layer to ensure the best possible experience for your guests.
Multiple Dept. Chat Channels
With multi-channel chat, your staff no longer needs to redirect messages or tasks. Guests can directly send their requests to the appropriate department, ensuring faster response times and more efficient execution.
FAQs
Using a centralized guest communication hub hotels can communicate with their guests that supports multiple touch points across the guest journey. From the moment of booking, hotels should enable real-time, omnichannel solution for communication via SMS, WhatsApp, and in-platform web chat. It is possible by offering multiple hotel guest communication channels, properties that meet guest expectations for convenience and speed, while reducing pressure on front desk operations.
Guest communication in hospitality refers to the strategic use of digital and human channels to engage, support, and inform guests before, during, and after their stay. A well-structured hotel guest communication system builds trust, improves service quality, and directly influences positive guest reviews and satisfaction.
- Offer real-time updates and assistance across the guest journey
- Automate check-ins, upsells, and service requests
- Reduce operational friction by eliminating phone-based interactions
- Foster personal connections through preferred communication channels
NexGen Guest is an all-in-one guest communications hub that empowers hotels to connect with guests across multiple platforms—without app downloads.
As an advanced omnichannel solution, it includes:
- In-platform web chat accessible from booking onward
- Native SMS and WhatsApp messaging
- Automated, personalized guest touchpoints
- Multilingual real-time chat translation
- Chat routing to relevant hotel departments
- Staff performance tracking through response analytics
By integrating NexGen Guest, hotels modernize their communication channels, reduce manual workloads, and deliver a frictionless guest experience that drives satisfaction and stronger guest reviews.
