Evolving guest expectations and increasing demand for convenience marks it essential for hotels to adopt modern communication systems, just like ours.
From the moment a guest books a room, they gain instant access to chat with the hotel.
Guests can initiate chats as soon as they book, providing a more efficient and convenient way to communicate before their arrival.
Streamlines guest journey, the process and enhances their experience without the need to call the Front Desk.
Native SMS, WhatsApp, and our Signature In-Platform Chat for Guests Messaging Ensure seamless communication regardless of the platform:
Hotels can send direct messages to guest’s phones, making it easy to provide real-time updates or respond to inquiries. For guests who prefer the simplicity of traditional text messaging, SMS is always a reliable option.
Allows guests to communicate in a familiar environment. Whether they’re asking for more towels, requesting late checkout, or seeking advice on local restaurants, WhatsApp provides a fast and efficient way to engage.
For guests who don’t have a messaging app installed on their phones, the in-platform web chat offers a solution that works seamlessly on any device. With just a click, guests can chat with hotel staff, whether they’re at home, in transit, or already on-site.
Digital check-in enhances the guest experiences by upselling, engaging, and informing them throughout their journey.
Build a more personalized connection with your guests by Chat-based booking automating tailored messages at key touchpoints in their journey.
Effective chat communication relies on your staff’s responsiveness. Our system tracks all incoming and outgoing messages, as well as response times, empowering you to consistently enhance the guest communication experience
With our real-time chat translation, guests and staff can communicate seamlessly in their preferred languages, providing an additional layer to ensure the best possible experience for your guests.
With multi-channel chat, your staff no longer needs to redirect messages or tasks. Guests can directly send their requests to the appropriate department, ensuring faster response times and more efficient execution.
Using a centralized guest communication hub hotels can communicate with their guests that supports multiple touch points across the guest journey. From the moment of booking, hotels should enable real-time, omnichannel solution for communication via SMS, WhatsApp, and in-platform web chat. It is possible by offering multiple hotel guest communication channels, properties that meet guest expectations for convenience and speed, while reducing pressure on front desk operations.
Guest communication in hospitality refers to the strategic use of digital and human channels to engage, support, and inform guests before, during, and after their stay. A well-structured hotel guest communication system builds trust, improves service quality, and directly influences positive guest reviews and satisfaction.
Effective guest communication is essential for improving the guest experience, driving positive reviews, and building long-term loyalty. It enables hotels to:
Ultimately, strong communication increases operational efficiency and sets the foundation for 5-star guest reviews and repeat bookings.
NexGen Guest is an all-in-one guest communications hub that empowers hotels to connect with guests across multiple platforms—without app downloads. As an advanced omnichannel solution, it includes:
By integrating NexGen Guest, hotels modernize their communication channels, reduce manual workloads, and deliver a frictionless guest experience that drives satisfaction and stronger guest reviews.
