Pre-Arrival Texts Get More Eyeballs, 98% More: Maximize Before Check in
Share personalized text links immediately after booking to captivate guest interest and maximize upselling opportunities before check-in.
This is the ideal moment to share curated, personalized text links that highlight upgrade opportunities, spa packages, dining options, and other amenities. Guests are most engaged during this anticipation phase—making it the perfect time for pre-stay upselling.
Pre-arrival Upsell: Start
The Guest Journey
The Moment
They Book
Start Their Experience
The Moment They Book
Traditionally, the guest journey starts at check-in. But with modern hotel upselling tools, the experience can begin much earlier.
As soon as a guest confirms their hotel booking, they receive a warm hotel welcome message via SMS or email. The message includes a direct link to your Digital Compendium or mobile web app.
Our Signature Pre-Arrival Tab
Upsell + Inform
Pre-Arrival tab informs and engages your guests through an elegant, user-friendly mobile web app, offering opportunities for upselling,booking treatments, arranging transportation, and pre-arrival FAQ’s
Room Upgrades
With 98% engagement through text, you can expect an increase of 13% to 45% in guest upgrade requests.
In-Room Preferences
Amenities
Guests can start exploring and booking amenities directly from their phone easily, ensuring they do so sooner and more often.
Experiences
Transportation
Hotel Chat
Maximize Upselling of Guest Amenities
Like Never Before
Before Check-In
Guests have the option to request a room upgrade, paving the way for a more personalized and memorable stay.
Before check-in, guests have the option to request a room upgrade, paving
the way for a more personalized and memorable stay.
Before check-in, guests have the option to request a room upgrade, paving the way for a more personalized and memorable stay.
By offering this opportunity, you enhance their experience, helping them create cherished moments. This thoughtful approach strengthens the bond between you and your guests.
Smarter Guest
Segmentation
Leads to More
Effective Upselling
Anticipate your guests’ needs before they arrive.
Leverage segmentation and data-driven insights to understand their preferences and enhance their experience
Personalized Upselling with Seamless,
Contactless Convenience.
A deeper understanding leads to more personalized recommendations and relevant offers,
enhancing the guest experience while increasing wallet share and ROI.
A deeper understanding leads to more personalized recommendations and relevant offers, enhancing the guest experience while increasing wallet share and ROI.
Elegance, Intuitive Design,
and Ease of Use.
With just one tap, access your mobile guides effortlessly. Integrating our
service transforms stays into unforgettable guest experiences.
With just one tap, access your mobile guides effortlessly. Integrating our service transforms stays into unforgettable guest experiences.
FAQs
Pre-arrival upselling platform refers to offering room upgrades, amenities, services, and experiences to hotel guests before they arrive—usually via SMS, email, or app notifications. It increases hotel revenue and enhances the guest experience.
Pre-arrival upsell guest messages, especially those sent via text, see up to 98% open rates. These messages drive early engagement, making them ideal for sharing upsell offers, preferences, and booking confirmations.
- A warm greeting
- A link to the hotel’s Digital Compendium
- Personalized offers like room upgrades or amenities
- Booking confirmation details
- Chat or contact options for support
Look for a hotel upselling platform that supports segmentation, personalization, automated messaging, and real-time analytics. The right tool will make it easy to deliver impactful pre-arrival hotel upselling techniques across every guest touchpoint.
