As soon as a guest books a reservation at your hotel, they’ll receive a welcome text with a link to your Digital Compendium. Share personalized text links immediately after booking to captivate guest interest and maximize upselling opportunities before check-in.
This is the ideal moment to share curated, personalized text links that highlight upgrade opportunities, spa packages, dining options, and other amenities. Guests are most engaged during this anticipation phase—making it the perfect time for pre-stay upselling.
Traditionally, the guest journey starts at check-in. But with modern hotel upselling tools, the experience can begin much earlier.
As soon as a guest confirms their hotel booking, they receive a warm hotel welcome message via SMS or email. The message includes a direct link to your Digital Compendium or mobile web app.
Pre-Arrival tab informs and engages your guests through an elegant, user-friendly mobile web app, offering opportunities for upselling, booking treatments, arranging transportation, and pre-arrival FAQ’s
With 98% engagement through text, you can expect an increase of 13% to 45% in guest upgrade requests.
Guests can customize their room to their preference, such as requesting extra pillows, water, and other amenities.
Guests can start exploring and booking amenities directly from their phone easily, ensuring they do so sooner and more often.
Enable your guests to discover and book all your offerings more easily, ensuring they do so sooner and more often.
Guests can easily book and manage airport transfers and local rides directly from their phones, ensuring a smooth and hassle-free journey.
Guests can discover and use your “Chat” channel, providing a seamless communication experience pre-arrival and reducing the call load on your front desk.
Before check-in, guests have the option to request a room upgrade, paving the way for a more personalized and memorable stay.
By offering this opportunity, you enhance their experience, helping them create cherished moments. This thoughtful approach strengthens the bond between you and your guests.
Leverage segmentation and data-driven insights to understand their preferences and enhance their experience
A deeper understanding leads to more personalized recommendations and relevant offers,
enhancing the guest experience while increasing wallet share and ROI.
With just one tap, access your mobile guides effortlessly. Integrating our service transforms stays into unforgettable guest experiences.
Pre-arrival upselling platform refers to offering room upgrades, amenities, services, and experiences to hotel guests before they arrive—usually via SMS, email, or app notifications. It increases hotel revenue and enhances the guest experience.
Pre-arrival upsell guest messages, especially those sent via text, see up to 98% open rates. These messages drive early engagement, making them ideal for sharing upsell offers, preferences, and booking confirmations.
An effective pre-arrival welcome message should include:
Look for a hotel upselling platform that supports segmentation, personalization, automated messaging, and real-time analytics. The right tool will make it easy to deliver impactful pre-arrival hotel upselling techniques across every guest touchpoint.
