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EnglishJapaneseChineseGermanFrenchArabicDutchAdd a gratuity to the folio and settle it with the bill - coming soon
Charge-tip-to-room will let a guest add a gratuity to their room folio and settle it at checkout, with the tip attributed to the named employee and paid through payroll. It is on our roadmap and depends on PMS connectivity. Today, guests tip on the spot by scanning a staff member's personal QR code - no app required.
Some guests would rather settle everything at once. Charge-tip-to-room is designed to let a gratuity ride along on the folio and clear with the rest of the bill, while still routing to the named employee behind the service. It is a planned extension of the live NexGen Guest experience - the attribution and payroll payout stay exactly as they are today.
See how tipping works today
A guest chooses to add a gratuity for a staff member to their room folio rather than paying on the spot.
The tip posts to the folio and clears with the rest of the bill through a connected property management system.
The gratuity is attributed to the named employee and paid out through payroll, just like live QR tipping.
Guests scan a personal code and pay in seconds - live across every department.
Apple Pay, Google Pay, and card checkout through a PCI-certified processor.
Every method is browser-based - nothing for guests to download or log in to.
Each tip maps to a named employee, so gratuities reach the right person.
Tips settle through the processor and reach staff via payroll.
Employees see daily, weekly, and monthly earnings with per-tip detail.
QR code scanning, no-app browser payments, card and digital-wallet checkout, per-staff attribution, group and pooled tipping, staff dashboards, and gratuity analytics are all live today. Tips settle through a PCI-certified processor and are paid to staff through payroll.
On our roadmap: Charge-tip-to-room - adding a gratuity to the folio and settling it at checkout, once PMS connectivity is live. Talk to us about what's next.
Charge-tip-to-room is one part of digital tipping for hotels. See what is live today, or explore the related pieces.
With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.
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Gina Genna
Director of Marketing
InterContinental Miami Hotel
From enhanced staff coordination to smoother guest communication, the impact has been massive – one of our biggest operational wins of 2023 boosting efficiency, improving guest satisfaction, and driving real results. We're excited to carry this success into 2024 and beyond.
Jeremy Zuber
Resort Manager
Round Hill Hotel & Villas
We are able to promote and sell our yoga and meditation classes and our drive-in movies without spamming them with text. NexGen Guest has helped us inform the guest pre-arrival and inform and promote all activities on property
Natasha Matekha
Sales & Marketing
Hollywood Roosevelt
We are not taking full advantage of that, but we do have a link in the compendium for our Mercantile shop and Guests click shop now. The data shows that it definitely drives revenue in our e-commerce store via the compendium
Jennifer De Vito
Marketing & Communications
Post Ranch Inn, Big Sur
NexGen Guest delivers a true no-app, browser-based tipping experience that is live today through per-staff QR codes, backed by digital-wallet payments, group and pooled tipping, staff dashboards, and gratuity analytics - proven in enterprise resort deployments and built for multi-property operations. Charge-tip-to-room is a planned extension on that same foundation.
Charging a tip to the room folio - so it settles with the rest of the bill at checkout - is on the NexGen Guest roadmap and not yet live. Today, guests tip on the spot by scanning a staff member's personal QR code and paying by card, Apple Pay, or Google Pay. When room-folio tipping ships, it will layer onto that same no-app experience.
The intended flow: a guest chooses to add a gratuity to their room, the tip is posted to their folio, and it settles with the rest of the bill at checkout through a connected property management system. The tip is still attributed to the named employee and paid out through payroll. This capability is planned and depends on PMS connectivity, which is on our roadmap.
Right now, the live method is on-the-spot digital tipping: a guest scans a staff member's personal QR code, the employee's page opens in the browser, and the guest pays by card or digital wallet with no app to download. Tips are attributed to the named person and paid through payroll.
Yes. Posting a gratuity to a guest's folio requires a connection to the property management system so the tip can settle at checkout. PMS connectivity is on the NexGen Guest roadmap; until it is live, guests tip directly by card or digital wallet through the QR experience available today.
Yes. Whether a guest pays on the spot today or charges to the room in the future, the tip is attributed to the named employee and paid out through payroll, with a personal dashboard showing their earnings. The payout path stays the same; only the guest's moment of payment changes.
See what NexGen Guest does today, and be first to know when room-folio tipping goes live.
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