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EnglishJapaneseChineseGermanFrenchArabicDutchGuests were happy with the service, but many no longer carried cash.
For hotel teams such as housekeeping, valet, bell staff, and guest services, this meant some guests who wanted to show their appreciation had no convenient way to leave a gratuity.
With NexGen Guest Digital Tipping, the hotel introduced a simple way for guests to scan a QR code and leave a tip directly from their phone without downloading an app.
Increase in tip participation
Increase in total staff gratuities
QR-to-payment completion rate
The hotel serves business, leisure, and international travelers and operates multiple guest-facing departments, including housekeeping, valet, bell services, and guest services.
As guest payment habits became increasingly cashless, the property identified a growing challenge: guests appreciated the service they received but did not always have cash available when they wanted to leave a tip.
The hotel needed a simple digital tipping solution that made guest appreciation easier while fitting naturally into the existing hospitality experience.
The hotel traditionally relied on cash gratuities.
But as more guests began using cards, mobile wallets, and contactless payments, tipping became less convenient.
Housekeeping teams were particularly affected because guests often appreciated a clean and well-prepared room without directly meeting the employee responsible for the service.
The challenge was straightforward:
Guests wanted to recognize great service, but they needed an easier digital way to do it.
QR codes were placed at relevant guest touchpoints, allowing guests to access the tipping experience directly from their phones.
Guests could scan, choose a tip amount, and complete the gratuity without downloading another application.
Personal QR codes helped connect gratuities with the employees who delivered the service.
Guests could complete their gratuity using supported cards and digital wallets.
After introducing NexGen Guest Digital Tipping, the hotel made it easier for guests to recognize staff without relying on cash.
The property recorded:
Guests gained a faster and more convenient way to say thank you, while employees received more opportunities to be recognized for exceptional service.
The hotel did not need to change the way its teams delivered great hospitality.
It simply removed friction from the way guests showed their appreciation.
With no-app QR code tipping, guests could leave a gratuity in seconds from their phones, while the hotel created a more accessible and modern tipping experience.
For the property, NexGen Guest Digital Tipping has become a simple way to connect great service with meaningful staff recognition.
Start the guest journey the moment they book their reservation.
