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EnglishJapaneseChineseGermanFrenchArabicDutchTip a staff member by tapping a link in a text - coming soon
SMS tipping will let a guest tap a secure link in a text message, land on a staff member's tipping page in the browser, and pay in seconds with no app to download. It is on our roadmap. Today, the fastest live way to tip is scanning a staff member's personal QR code - the same no-app checkout SMS tipping will use.
A text message is the most direct way to reach a guest after great service. SMS tipping is designed to carry the same experience NexGen Guest delivers today - a personal tipping page, no app, and instant attribution to the named employee - straight into the channel guests check most. It is a natural extension of the live QR experience, not a separate system to learn.
See how tipping works today
A guest receives a secure link by text message, tied to the staff member who served them.
Tapping the link opens the tipping page in the mobile browser - no app - and the guest pays by card, Apple Pay, or Google Pay.
The tip is attributed to the named employee and paid out through payroll, just like live QR tipping.
Guests scan a personal code and pay in seconds - live across every department.
Every method is browser-based - nothing for guests to download or log in to.
Apple Pay, Google Pay, and card checkout through a PCI-certified processor.
Each code maps to a named employee, so tips reach the right person.
Tips settle through the processor and reach staff via payroll.
Employees see daily, weekly, and monthly earnings with per-tip detail.
QR code scanning, no-app browser payments, card and digital-wallet checkout, per-staff attribution, group and pooled tipping, staff dashboards, and gratuity analytics are all live today. Tips settle through a PCI-certified processor and are paid to staff through payroll.
On our roadmap: SMS tipping - tipping by tapping a link in a text. It is coming, and it will use the same no-app checkout guests already trust. Talk to us about what's next.
SMS tipping is one part of digital tipping for hotels. See what is live today, or explore the related pieces.
With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.
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Gina Genna
Director of Marketing
InterContinental Miami Hotel
From enhanced staff coordination to smoother guest communication, the impact has been massive – one of our biggest operational wins of 2023 boosting efficiency, improving guest satisfaction, and driving real results. We're excited to carry this success into 2024 and beyond.
Jeremy Zuber
Resort Manager
Round Hill Hotel & Villas
We are able to promote and sell our yoga and meditation classes and our drive-in movies without spamming them with text. NexGen Guest has helped us inform the guest pre-arrival and inform and promote all activities on property
Natasha Matekha
Sales & Marketing
Hollywood Roosevelt
We are not taking full advantage of that, but we do have a link in the compendium for our Mercantile shop and Guests click shop now. The data shows that it definitely drives revenue in our e-commerce store via the compendium
Jennifer De Vito
Marketing & Communications
Post Ranch Inn, Big Sur
NexGen Guest delivers a true no-app, browser-based tipping experience that is live today through per-staff QR codes, backed by digital-wallet payments, group and pooled tipping, staff dashboards, and gratuity analytics - proven in enterprise resort deployments and built for multi-property operations. SMS tipping is the next channel on that same foundation.
SMS tipping - tapping a link in a text message to tip a staff member - is on the NexGen Guest roadmap and not yet live. Today, guests tip by scanning a staff member's personal QR code, which opens that employee's tipping page in the browser with no app to download. When SMS tipping ships, it will use the same no-app, browser-based checkout guests already know.
The intended flow is simple: a guest receives a text message with a secure link, taps it to open the staff member's tipping page in their mobile browser, and pays by card, Apple Pay, or Google Pay. There is no app and no account. The tip is attributed to the named employee and paid out through payroll, exactly like QR tipping works today.
Right now, the live method is QR code tipping: guests scan a staff member's personal QR code and pay in seconds, with no app to download. It is available across every department - housekeeping, valet, bell, front desk, restaurant, and spa - and every tip is attributed to the named person who delivered the service.
No. Like QR tipping, SMS tipping is designed to be fully browser-based - a guest taps the link in the text and lands directly on the tipping page. There is nothing to install and no login, which removes the biggest drop-off point in mobile tipping.
Tips will be captured through the property's payment processor and paid out to staff through payroll, the same way live QR tips are handled today. Each employee also gets a personal dashboard showing today's, this week's, and this month's earnings with per-tip detail.
See what NexGen Guest does today, and be first to know when text-message tipping goes live.
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