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EnglishJapaneseChineseGermanFrenchArabicDutchSpas have become one of the most prominent services in the hospitality industry. Earlier it was just a supplementary service provided by the luxury hotels but as guest expectations are rising towards prioritizing health and wellness the spa has ultimately become a necessity. Does spa have become a luxury revenue hub too? Obviously yes, Guest on vacation always watch out for calming mind and feel relax; Spa can help in both paving the way to boost revenue for hotels.
Increase in Spa Treatment Revenue
Pre-Arrival Offer Open Rate
Guest Engagement with Digital Wellness Menus
With NexGen Guest, hotels can deliver spa, and wellness offers right before the guest arrives. Before check-in guests can discover and book treatments Via SMS/Email. Its integration with PMS, ensures spa teams and front desks are aligned by reducing check-in stress and boosts guest satisfaction.
As soon as the guest arrives at the hotel they don't focus much on spa services. Travelling and tired they are always curious to get their room key so selling the services at the front desk is not always a good idea.
Guests can preview and book the spa treatments like massages, any sort of aromatherapy, or sound baths before they check-in.
No worries you can go ahead and book via link, with frictionless PCI‑compliant payment.
Business travelers got convenience-themed offers (e.g., early‑check‑in wellness bundles); leisure guests saw experience-driven packages
Both the spa and front desk teams are well trained for smooth handling of guests and seamless operations.
This case showcases how spa & wellness pre-arrival offers can become a powerful luxury revenue engine while enriching guest experience. By leveraging digital menus, personalized communication, and integrated systems, hotels can capture wellness revenue before guests even check in.
Start the guest journey the moment they book their reservation.
