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EnglishJapaneseChineseGermanFrenchArabicDutchTrends in the hospitality industry are evolving faster than we think. Guests visiting hotels are expecting seamless arrivals, instant information, and fewer touchpoints, while hotels teams concentrating on reducing front desk load and eliminating outdated printed materials.
By introducing NexGen Guest’s Digital Compendium and it’s App-less Mobile Check-in, helps hotels on delivering a paperless guest journey with improvised service speed, reducing front desk load by minimizing routine inquiries, and created new opportunities to upsell experiences before guests even arrived.
Reduction in printed guest materials
Faster guest service and check-in support
Increase in revenue from pre-arrival and in-stay upsells
Digital compendium by NexGen Guest helps hotels modernize guest communication that can replace printed directories and helps hotels go paperless in terms of data with a mobile-friendly and always updated guest experience. For guests, accessing everything becomes instant through a QR code or link: amenities, dining, policies, local recommendations, service requests, and more.
NexGen Guest App-less Mobile Check-in feature helps guests to complete key arrival steps from the phone without any downloads required, reduces queues in lobby and free-up staff at the front desk to focus on high-value interactions.
Hotels faced many issues before adapting to digital compendium and app-less check-in. Most common ones are listed below:
Guest directories printed were costly, outdated frequently, and hard to standardize across properties. Teams at the front desk are occupied with answering routine enquiries like Wi-Fi, amenities, directions, timings, etc... Peak-hour arrivals created bottlenecks, longer queues, and inconsistent first impressions. Promoting paid add-ons at the right time for hotels was quite difficult, leading to missed upsell revenue.
Teams needed speed. Guest wanted convenience. And Leadership needed a scalable way to improve both.
Visitors simply need to scan QR code and instantly access everything they need: hotel details, common questions (FAQs), policies, dining menus, in-room guidance, and nearby recommendations.
Guests get a secure link to complete check-in right on their phone from arrival details, preferences, to confirm everything with no app download, reducing congestion at front desk and speeding up arrival support.
Teams update content in real time from one dashboard. Shifts in operating hours? Menus updates? Policy tweaks? Guests always see the latest information without the need for new prints or retraining staff.
Providing the promotions for extras like upgrades and add-ons from late checkouts, dining reservations, spa, transport, experiences, etc... Inside the compendium and across the check-in flow, increase conversion while keeping the journey simple.
NexGen Guest’s Digital Compendium and App-Less Mobile Check-In incorporated by hotels experienced clear gains in operations and enhanced guest experiences:
This detailed case study demonstrates how hotels can modernize the guest experience without extra hassles. Swapping printed materials with a digital compendium and enabling app-less mobile check-in lets properties deliver faster service, ease operational strain, and introduce revenue opportunities in a guest-friendly way.
NexGen Guest let hotels offer a smoother journey from pre-arrival to post-checkout, while keeping communication straightforward, scalable, and always accessible.
Start the guest journey the moment they book their reservation.
