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EnglishJapaneseChineseGermanFrenchArabicDutchBoost revenue and elevate the guest experiences with our mobile-first platform for effortless convenience. No friction, no delays - guests connect instantly, with no app download required.
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About NexGen Guest
Our platform helps you boost revenue through personalized amenities, elevate guest satisfaction with tailored experiences, and automate 25% of requests to accelerate service. With service cycles shortened by 25% and satisfaction scores rising by an average of +1.6 points, your team can focus on what truly matters — delivering exceptional hospitality.
Smart solutions for all your hotel marketing & communication needs
All SolutionsDynamic, visually engaging pre-arrival touchpoints increase guest communication and drive high-value upsells before check-in.
All Solutions
Our always-on digital butler ensures no guest request is ever missed — convenience, speed, and satisfaction at scale.
Demo InviteOur clients enjoy much more value for their investment, as our hospitality technology software delivers a strong ROI for their property.
Demo Invite
A visually engaging pre-arrival tab increases guest response and leads to significant upsell conversions before check-in.
Stay connected via SMS, WhatsApp, third-party platforms, or our integrated global chat. Maintain seamless communication throughout the guest journey.
Whether you're booking a pool cabana or requesting room service, simply scan QR codes placed throughout the hotel for instant access to whatever you need.
Guests receive a curated local guide with options they might not otherwise discover. Available 24/7, it enhances their digital journey.
Now, every guest contributes to a comprehensive data profile, highlighting trends on property and, for the first time, revealing what guests are interested in exploring off-property with our advanced hospitality technology.
Gather real-time feedback from guests while they're still on your property, empowering management to take immediate action, address sub-par experiences, and improve satisfaction.
With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.
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Gina Genna
Director of Marketing
InterContinental Miami Hotel
From enhanced staff coordination to smoother guest communication, the impact has been massive – one of our biggest operational wins of 2023 boosting efficiency, improving guest satisfaction, and driving real results. We're excited to carry this success into 2024 and beyond.
Jeremy Zuber
Resort Manager
Round Hill Hotel & Villas
We are able to promote and sell our yoga and meditation classes and our drive-in movies without spamming them with text. NexGen Guest has helped us inform the guest pre-arrival and inform and promote all activities on property
Natasha Matekha
Sales & Marketing
Hollywood Roosevelt
We are not taking full advantage of that, but we do have a link in the compendium for our Mercantile shop and Guests click shop now. The data shows that it definitely drives revenue in our e-commerce store via the compendium
Jennifer De Vito
Marketing & Communications
Post Ranch Inn, Big Sur
Our smart hospitality management system is scalable, secure, and built for the future of the hospitality industry.