Whether it is updating a menu on the fly or sending a friendly text to see how their boat trip went, NexGen puts you in charge of how, when, and where guests see important information which benefits everyone involved. Total game changer!”
Jeremy Zuber - Resort GM
Menus, information, hours of the spa and fitness center, the restaurant, everything there and it is very widely used. I look at the activity stats all the time and people are especially active around meals and poolside, in room dining really use it. The data shows that it definitely drives revenue in our e-commerce store via the compendium
Jennifer de Vito, Marketing
The Hollywood Roosevelt has utilized our text messaging module to market and upsell all activities and events they have going on. We provide the ability within our text module for hotels to send specific texts to specific guests, based on their stay dates. “We really like this channel as a way to inform guests pre-arrival, it’s an easy and quick way to create and execute these micro marketing campaigns.
Rooftop Yoga, Hollywood Roosevelt
The Inn at Perry Cabin has many attractions like their beautiful Spa, Charter Boat rides, Lectures, and Wine tasting. They have seen a significant increase in guests booking activities some times 2 months ahead of arrival. “We attribute this to the fact that guest are way more informed about all there is to do here on property, and NexGen Guest’s “Pre-Arrival Offerings” is just one way our hotel accomplishes setting guests up to have the best experience during their stay”. Curious to learn more?
Inn at Perry Cabin
The Harmony is a unique and special property, located in Nosara, Costa Rica, The Harmony has 24 rooms and is steps from the beach. There are no phones in the rooms and The Harmony were using our web chat feature to communicate with guests. What they discovered was guests were texting food orders to the concierge. They are very concerned with keeping the “Unplug” aspect, but realized guests use their phone for everything ~ even when they unplug. So as of Friday we turn on the mobile ordering for room service and the pool area.
Harmony Pool
NexGenGuest was recently recognized by LUXlife Magazine's Resorts and Retreats 2020 awards for its Most #Innovative Guest Engagement Platform! Learn more about this achievement >> https://lnkd.in/gakrSVE#HospitalityTechnology #Award #LUXLife #NexGenGuest #Innovation#Hospitality
