At moment of booking, guests receive web link via text. Only one finger tap required to engage hotel’s mobile guide. Empowering guests to explore, reserve, and purchase all services and attractions pre-arrival.
Our Web Chat tab empowers guests to conveniently communicate questions and requests pre-arrival through checkout. Efficient tool for staff to update guests on pending requests. Our web chat works with all global mobile carriers.
All hotel services and amenities at a glance. Guests now place orders from their own mobile phones with our on-demand feature, this feature built into every room service, spa, and other service menus. As well all hotel pages have hours of service, quick text, and call.
All guides feature ( easy to create ) dynamic mobile menus. Menus are actionable with “Call” and “Reservation” buttons, as well as our signature ( in-menu banner ad ) creator. This feature is a highly effective, on property, ad-to-action, marketing opportunity.
QR code engaged menus throughout property. Our dynamic mobile menus and mobile ordering can service both On & Off property guests.
All hotel mobile guides come with curated local insider guides. Relevant listings from morning till midnight, cuisine to culture, hikes to handbags, bars to bandstands. Listings have photos, hours of operation, price point, reviews, distance from current location, phone contact, website, Uber, and Open Table. Guests can view guide when off-line as well. All Local guides are easy to edit and update
The share guide tab makes it easy for guests to share the guide with others in their reservation party. With the off-property guide guests tend to share with friends traveling to that city regardless of where they might be staying, this turns your guide into a passive digital marketing piece.
Every guide has link to property website reservation page, local weather display, front desk call tab, and directions to hotel tab.
Concierge console displays guest text requests. All guest reservation information at a glance. Easy access “guest preferences” journal. Hotel guide embedded into console for new staff to access, ensuring consistent quality information when servicing guest questions. Concierge console promotes staff efficiencies and easier multi-tasking. Simple console UI promotes short staff learning curve.
This optional feature allows properties to create a spectrum of customized text messaging to engage their guests. Starting with lite pre-arrival messaging, virtual check-in prompts, hotel attractions, specials, and events, and post checkout “Rate your stay” text.
This optional feature gives valuable insights into what your guests are most interested in on property, and for the first time a window into what guests are doing off property. Learn pain points you were unaware of through guest text word trends. See guide engagement pre-arrival and on property, and your properties most popular services and peek engagement trends.
We are here for you with any support your staff might need. We see issue tickets less then 5% of the time while running our platform.