Guest experience begins the moment they book. Your entire hotel at their fingertips.
Amenities
10% to 15%
More Revenue
Unlock record-breaking revenue from amenities with personalized services crafted exclusively for your guests.
Experiences
+1.6 Point
Better Scores
Make every stay extraordinary! Redefine hospitality by elevating your guests’ experiences, driving your hotel’s success, and gaining a competitive edge.
Operations
25% Off
Service Cycle
Efficiently manage your hotels and streamline operations, boosting staff productivity and raising guest satisfaction to new heights.
Efficiency
15% More
Productive Staff
By empowering guests with full access to hotel resources, the first 25% of all service requests are handled autonomously, increas productivity and allowing your staff to focus on more complex tasks.
Guest experience begins the moment they book. Your entire hotel at their fingertips.
Amenities
10% to 15%
More Revenue
Unlock record-breaking revenue from amenities with personalized services crafted exclusively for your guests.
Operations
25% Off
Service Cycle
Efficiently manage your hotels and streamline operations, boosting staff productivity and raising guest satisfaction to new heights.
Experiences
+1.6 Point
Better Scores
Make every stay extraordinary! Redefine hospitality by elevating your guests’ experiences, driving your hotel’s success, and gaining a competitive edge.
Efficiency
15% More
Productive Staff
By empowering guests with full access to hotel resources, the first 25% of all service requests are handled autonomously, increasing productivity and allowing your staff to focus on more complex tasks.
Guest experience begins the moment they book. Your entire hotel at their fingertips.
Amenities
10% to 15%
More Revenue
Unlock record-breaking revenue from amenities with personalized services crafted exclusively for your guests.
Operations
25% Off
Service Cycle
Efficiently manage your hotels and streamline operations, boosting staff productivity and raising guest satisfaction to new heights.
Experiences
+1.6 Point
Better Scores
Make every stay extraordinary! Redefine hospitality by elevating your guests’ experiences, driving your hotel’s success, and gaining a competitive edge.
Efficiency
15% More
Productive Staff
By empowering guests with full access to hotel resources, the first 25% of all service requests are handled autonomously, increase productivity and allowing your staff to focus on more complex tasks/
Multiple Solutions
One
Platform
Smart solutions for all your Hotels Marketing & Communication needs
Our clients enjoy much more value for their investment, as our software delivers a strong ROI.
Our clients enjoy much more value for their investment, as our software delivers a strong ROI.
Pre-Arrival Upsell
A dynamic and visually engaging pre-arrival tab boosts guest interaction, driving higher engagement and leading to significant pre-arrival upsell conversions.
Multi-Channel Chat
Communication options: Native SMS, Third-party platforms, WhatsApp, or our Integrated Global Chat, ensuring connectivity worldwide.
QR Codes On Property
Whether you're booking a pool Cabana or requesting Room Service, simply scan the QR codes available throughout the hotel for instant access to everything you need.
GEO Local Guides
Guests gain access to a perfectly curated local guide, offering enhanced local knowledge they may not have thought to explore. At their fingertips 24/7.
Hotel Trend Analytics
Now, every guest contributes to a comprehensive data profile, highlighting trends on property and, for the first time, revealing what guests are interested in exploring off-property.
Realtime Feedback
Now gather real-time feedback from your guests while they are still on the property. Empowering management to take action, addressing any sub-par experiences and enhancing guest satisfaction.
With NexGen, the entire InterContinental Miami experience is at your fingertips! Simply scan the QR code to access everything from menus and in-room dining to valet requests—all in five languages. The ultimate convenience, right in the palm of our guest hands.
Gina Genna
Director of Marketing Intercontinental Miami Hotel
MASSIVE operational boost here-… this has been one of the biggest property wins of 2023 and we look forward to continued growth and success in 2024.”