FAQ
FAQs
A few helpful answers to common questions
What is a digital compendium?
A digital compendium is a virtual version of the traditional hotel compendium, which contains information about the hotel and its services for guests. Traditional compendiums are usually paper-based, hotel binders that are placed in guest rooms for guests to reference during their stay. Digital compendiums, on the other hand, are accessible through electronic devices such as tablets and smartphones and offer a more interactive and convenient way for guests to access hotel information.
How can guests find and access a digital compendium?
Guests can access a digital compendium through various digital platforms like welcome messages, on-property QR codes, Wi-Fi login screens and more. Hotels may offer a link or QR code for guests to scan on their devices or provide tablets in rooms for this purpose. Some hotels also have a mobile app featuring the digital compendium. No matter the method, guests can easily access the compendium on their personal devices.
What are the benefits of a digital hotel compendium?
For starters, it eliminates the need for physical copies of compendiums, reducing paper waste and costs. It also allows guests to access information at their convenience through their own devices, without having to rely on physical copies or call the front desk.
But the benefits go beyond just environmental and cost savings. A digital compendium also offers a more interactive experience for guests. With rich multimedia content, guests can get a better understanding of what your hotel has to offer. This can lead to increased guest engagement and satisfaction.
Digital compendiums also drive revenue. With the ability to showcase services and amenities, guests are more likely to purchase upsells during their stay. Additionally, a digital compendium can provide personalized recommendations based on guest preferences, further enhancing their experience.
Also, a digital compendium can be easily updated in real-time. This means that if there are any changes or updates to your services or amenities, you can quickly reflect them in the digital compendium.
Can I integrate the digital compendium with other services?
Absolutely. The digital compendium can seamlessly integrate with various guest experience services and tools, including mobile check-in, upselling opportunities, guest messaging, digital tipping, and more. With upselling in particular, hotels can effectively highlight room upgrades, add-ons and other amenities in their Digital Compendium, simplifying the purchasing process for guests. This integration enhances the guest experience, providing convenient access to essential information and services all in one place.
Is it possible to update the digital compendium in real-time?
Yes, the digital compendium can be updated in real-time to ensure that guests have access to the most up-to-date information. This is especially useful for hotels with changing services and amenities, as well as events or promotions happening during a guest’s stay. With real-time updates, guests can trust that they are receiving accurate and relevant information at all times. With Canary Digital Compendium, hotels can easily view real-time updates in guest UI preview mode, ensuring a smooth and seamless experience for guests.
What is Contactless Check-In?
Contactless Check-In, also known as mobile check-in, lets hoteliers provide an optional no-contact hotel check-in system for guests that keeps them from having to interact physically with hotel staff members.
Why is a hotel online check-in system like Contactless Check-In important?
A hotel check in program is important to hotels as it helps to reduce long queues at the front desk, improves customer satisfaction, and reduces labor and operational costs associated with traditional check-in. With hotel check in software, customers can quickly and easily check in using their own devices, reducing the need for physical contact and face-to-face interaction with hotel staff. Additionally, this system provides customers with a more convenient and personalized experience, increasing guest satisfaction and loyalty.
How does Contactless Check-In or Mobile Check In work?
Canary’s check in software for hotels lets guests check-in entirely from their own personal device. No new app downloads are required by the hotel or guests — everything is done entirely online through the web. Prior to arrival, guests receive an email and text from Canary with a link to begin their digital check-in process. All they need to do is simply fill out the easy-to-use forms provided by the platform with their personal details. When they get to the hotel, guests simply need to grab their keys and head up to their rooms.
Is a virtual hotel check-in option like Contactless Check-In right for every type of hotel?
Yes! Canary Contactless Check-In is used by more than 20,000 hoteliers around the globe at all different types of properties. Guests everywhere, whether they be at a limited service or luxury property, prefer an online check-in solution that is mobile-friendly.
What should hoteliers look for in a Contactless Check-In solution?
There are a variety of attributes that hoteliers should consider when evaluating a self hotel self check-in solution like Canary. They include:
1. Security: Look for a Contactless Check-In solution that uses encryption and other security measures to protect customer data and ensure that transactions are secure.
2. Ease of use: Make sure the solution is user-friendly and allows guests to quickly check in with minimal effort.
3. Integration: Look for a Contactless Check-In solution that can easily integrate with any existing hotel property management system (PMS), such as OPERA. You can find Canary’s full range of integrations here.
4. Customization: Ensure the solution can be customized to the needs of each individual hotel, including language options and registration flows.
5. Scalability: Ensure the Contactless Check-In solution can easily scale to accommodate a growing number of guests.
